Effective date: November 10, 2025
These Terms of Use (the "Terms") apply to your access and use of the mobile application Gently (the "App"), the website gently.life, and all related services, features, and content (collectively, the "Services") provided by the operator of Gently ("we," "us," or "Gently").
If you have any questions about the Terms or our Services, please contact us at [email protected].
Please read the Terms carefully. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use Gently. Your continued use of Gently will constitute your acceptance of the Terms.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICES.
We may update or modify these Terms from time to time. If a change may affect your rights or obligations, we will notify you in advance via email or through the Services. Minor updates, such as technical corrections or adding descriptions of new features, may be made without notice.
Your continued use of Gently after an update indicates your acceptance of the revised Terms.
Gently is a tool to support you on your wellness journey and help you adopt healthier habits. It is not a medical device and does not provide medical advice. Any articles, tips, or features in Gently are for educational purposes only, helping you make more informed choices about your health and wellbeing. Always consult your healthcare provider if you are unsure whether Gently is appropriate for you.
You should not use Gently or follow intermittent fasting if:
You are pregnant or breastfeeding
You are underweight (BMI < 18.5)
You are under 18 years old or over 80 years old
You have a diagnosed eating disorder
You have type 1 diabetes
You have other medical conditions, take medications, or intend to fast for longer than recommended
By using Gently, you acknowledge that:
The Services do not create a physician-patient relationship.
Gently may not be suitable for everyone and is not a substitute for professional healthcare.
Your diet, exercise, and fasting activities involve risks, including bodily injury or worse, and you assume those risks.
You should always consult a licensed healthcare professional before making decisions affecting your health, your family, or your fetus.
Never ignore or delay seeking professional medical advice because of information in Gently.
Recommendations in Gently may not always reflect the most recent medical research.
We cannot guarantee results; testimonials or examples are for reference only. Past results do not predict future outcomes.
Gently disclaims any liability for injury, illness, or loss resulting from your use of the Services or content provided within it.
Many premium features of Gently are available only with a paid subscription. You can purchase a subscription directly through our website using a credit/debit card or PayPal account. All payments are processed via Stripe, and we do not store your payment information.
3.1. Subscription Types
Regular subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel at any time, and access to paid features continues until the end of the current billing period. Refunds are handled in accordance with our Cancellation & Refund Policy.
Commitment subscriptions (if offered) provide access to Gently for a fixed minimum period at a discounted rate. Specific terms, including eligibility for cancellation or refunds, are disclosed at the time of purchase and are governed by our Cancellation & Refund Policy and applicable law.
For the purposes of this Section, "subscription(s)" includes both regular and commitment subscriptions. Subscriptions renew automatically even if you do not actively use Gently.
3.2. Billing
Payment is charged at the beginning of each billing period to the payment method used at the time of purchase. By subscribing, you authorize us to charge your card or PayPal account for recurring fees.
3.3. Intro Offers
From time to time, Gently may offer a discounted introductory subscription. The intro period counts toward your subscription, including your right to cancel within any applicable cooling-off period. You may cancel no later than 24 hours before the intro period ends to avoid being charged the regular subscription rate.
3.4. Renewal and Cancellation
To avoid unexpected charges, cancel auto-renew in your account settings or cancel at least 24 hours before your subscription period ends.
Cancelling a subscription does not automatically refund previous payments. To cancel or request a refund, contact us at [email protected].
Deleting the app does not automatically cancel your subscription; you must cancel through your account or via email.
You may also manage or cancel your subscription at any time via our cancellation page at https://gently.life/cancel-subscription.
3.5. Refunds
Refunds are handled in accordance with our Cancellation & Refund Policy. Eligibility and timeframes depend on the type of charge (initial purchase or renewal) and applicable law.
Refunds, if granted, are issued to the original payment method and may take up to 14 days to process.
3.6. Changes
We may update subscription plans or pricing from time to time. Any changes take effect at the start of your next billing period. By continuing your subscription, you accept the new terms. If you do not agree, cancel at least 24 hours before the end of the current subscription.
3.7. Taxes
Applicable taxes or fees are based on rates at the time of charge and may change depending on your location. Any change will be automatically applied to your account.
We collect personal data that you provide to us, including health-related information if you choose to share it. This data helps us deliver and improve Gently. You can learn more about how we handle your information in our Privacy Policy at gently.life/privacy.
The Privacy Policy is part of these Terms. If there's any conflict between the Terms and the Privacy Policy, the Terms govern.
Gently is not intended for children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a user under 18 has provided personal data, contact us at [email protected], and we will delete their account and data.
You must be at least 18 years old to use Gently. When you register, you will need to create an account and provide accurate information about yourself. You are responsible for the security of your account. If you violate these Terms, we may suspend or terminate your account.
5.1. Account information. To use Gently, you may need to provide certain personal information, such as your name, email address, gender, or date of birth. You agree to provide accurate and complete information and to update it promptly if it changes. Failing to do so may prevent the Services from working properly or prevent us from contacting you with important notices.
5.2. Account name. You may not use a name that you do not have the right to use, or impersonate another person.
5.3. Eligibility. By creating an account, you represent and warrant that you are at least 18 years old and are legally allowed to use Gently under applicable laws.
5.4. Account security. You are responsible for keeping your account and password secure. You may not share your account with others, and you are responsible for all activity that occurs under your account.
5.5. Termination. Gently may suspend or terminate your account, with or without notice, if you breach these Terms.
Gently is provided for your personal, non-commercial use only. You may not use the Services on behalf of others, for commercial purposes, or in a way that violates any applicable laws.
By using Gently, you agree that you will not:
Sell, rent, lease, sublicense, or transfer your rights to the Services;
Modify, reverse engineer, decompile, or disassemble the Services;
Copy, adapt, translate, or create derivative works of the Services without written permission from Gently;
Allow others to use your account, unless explicitly permitted;
Bypass or disable any technology that protects Gently's intellectual property;
Use the Services to collect data for a competing product or service;
Use your account to send spam, advertisements, or other unlawful communications;
Upload content that infringes on others' rights, is offensive, hateful, abusive, sexually explicit, or could result in legal liability;
Upload any software, files, or code designed to damage, interrupt, or limit the functionality of Gently or other users' devices.
If you feel threatened or notice dangerous behavior, contact local authorities immediately. In case of a medical emergency, seek professional help immediately.
By using Gently, you confirm that you are legally allowed to access our Services. Some components of the app may be subject to international export control or trade sanctions laws.
You represent and warrant that you:
Are not located in any country or region subject to embargoes or trade restrictions applicable under international law;
Are not a person or entity prohibited from receiving Gently under such laws.
You agree to comply with all applicable export and trade laws, ensuring that the Services and any related technical data are not exported, re-exported, or used in any way prohibited by such laws.
Gently and its content are owned by us. By using the app, you are granted a limited right to access and use the Services under these Terms.
8.1. You receive a personal, worldwide, revocable, non-transferable, and non-exclusive license (without the right to sublicense) to access and use Gently for personal, non-commercial purposes in accordance with these Terms.
8.2. You may not copy, store, modify, distribute, transmit, reproduce, publish, license, create derivative works from, transfer, or sell any text, graphics, logos, designs, images, software, or code from the Services without prior written permission from Gently. Permission may be denied for any reason.
8.3. You agree not to use content from Gently for publications, public performances, websites, commercial products, or services not related to Gently in ways that could confuse, harm, or discredit Gently or its licensors, or infringe their intellectual property rights.
8.4. You must not misuse any content provided by Gently or third-party content within the app.
8.5. All rights, title, and interest in the Services not explicitly granted to you are reserved by Gently. Requests to use our software, logos, brand features, or other content must be sent to [email protected]
8.6. Gently owns all text, images, photos, audio, video, location data, software, code, and all other forms of data or communication made available through the app, including visual interfaces, interactive features, graphics, design, and aggregated user content (collectively, the "App Content"). Except as explicitly stated here, no rights are granted to you, and all rights in and to the Services and App Content remain with Gently.
Gently is not a medical device and does not provide medical advice. The app provides tools and guidance to support your wellness journey and help you live a healthier lifestyle.
While we aim to make wellness and health-related information more accessible and useful, Gently does not guarantee any specific health outcomes or results. Your use of the app, including any suggestions, insights, or predictions provided by Gently, is entirely at your own risk.
We make no warranties regarding the accuracy, completeness, or reliability of any information or data provided through Gently. The Services are not a substitute for professional medical or scientific advice, diagnosis, or treatment. Always consult a licensed healthcare professional before making decisions that could affect your health or well-being.
You are responsible for keeping your Gently account and information secure. Take all reasonable measures to prevent unauthorized access.
Specifically, you must:
Control and protect your sign-in credentials (username and password).
Authorize, monitor, and control access to your account.
Notify Gently immediately if you suspect your account has been compromised or if you need to deactivate it. Contact us at [email protected].
By using Gently, you grant us and any parties involved in operating the Services the right to transmit, store, and use your information as needed to provide the Services. Gently is not responsible for any losses or damages resulting from unauthorized use of your account or from failure to follow these security rules.
11.1. Gently is operated from various locations and may not be available in all regions. Certain features may vary depending on your location or device.
11.2. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
11.3. Gently, and its directors, employees, agents, partners, and content providers, do not warrant that:
The Services will be secure or available at any specific time;
Any defects or errors will be fixed;
Any content or software provided is free of viruses or harmful components;
The Services will meet your individual requirements or goals.
11.4. You use Gently at your own risk. You are solely responsible for any damage to your device or loss of data that results from using the Services.
11.5. No guarantee of results. Gently cannot guarantee any specific health, fitness, or wellness results. Outcomes may vary based on your individual circumstances.
11.6. No medical advice. Gently is not a medical service, and all wellness guidance, walking programs, intermittent fasting recommendations, or nutritional tips provided through the Services are for general informational purposes only. Always consult a qualified healthcare professional before starting any new diet, exercise, or wellness program.
11.7. Some jurisdictions do not allow limitations on implied warranties. If that applies to you, certain disclaimers above may not apply.
12.1. Gently, its directors, officers, employees, agents, partners, or content providers shall not be liable for any indirect, special, incidental, consequential, or punitive damages (including but not limited to loss of profits, data, or use) arising from or in connection with your use of the Services, whether in contract, tort, or otherwise.
12.2. Gently's total liability in connection with these Terms or your use of the Services will not exceed the amount you have paid to Gently for use of the Services, or $100 if you have not made any payments.
12.3. Some jurisdictions do not allow exclusion or limitation of liability, so the above limitations may not apply where prohibited by law. Any provision limiting liability is intended to apply to the fullest extent allowed by applicable law.
12.4. Gently, nor any third parties mentioned in the Services, shall not be liable for personal injury or death resulting from your use or misuse of the Services, including walking programs, intermittent fasting, or other wellness activities suggested by the app.
12.5. If you are a California resident, you hereby waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known, would have materially affected his or her settlement with the debtor or released party."
Your carrier's normal rates and fees, such as text messaging and data charges, will still apply if you are using the Services on a mobile device.
Gently may include links to third-party websites, apps, or other services ("Third-Party Services"). We do not control these services, and we are not responsible for their content, functionality, or privacy practices. The presence of a link to any Third-Party Service does not imply endorsement, approval, or association with that service.
You use any Third-Party Services at your own risk. We recommend reviewing their terms, conditions, and privacy policies before use.
You shall not link to Gently, its app, content, or services in any way that is illegal, misleading, damaging to Gently's reputation, or implies endorsement or affiliation where none exists.
By submitting feedback, you grant Gently a free, worldwide, transferable, and sublicensable license to use, modify, adapt, or incorporate your feedback into the Services or other products, without any obligation to you.
Long story short: We're not required to monitor your use of Gently, but we may do so to operate the Services, ensure compliance with these Terms, and meet legal obligations.
We reserve the right, at our sole discretion, to remove or disable any content, restrict access, or suspend accounts if we believe content or use violates these Terms or is otherwise objectionable.
We may also refuse service, close accounts, or change eligibility requirements at any time. Gently is not liable for any consequences of these actions.
Long story short: If Gently faces any claims because you breach these Terms, you agree to defend and protect Gently and its representatives.
You agree to defend, indemnify, and hold harmless Gently, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, liabilities, damages, or expenses (including reasonable legal and accounting fees) arising from, or allegedly arising from, your use of the Services or your violation of these Terms.
Gently reserves the right, at its own discretion and expense, to take exclusive control over the defense of any claim for which you are required to indemnify us. You agree to cooperate with us in such defense and not to settle any claim without prior written consent from Gently. Gently will use reasonable efforts to notify you of any claim, action, or proceeding upon becoming aware of it.
18.1. Initial Dispute Resolution via Negotiation
We strive to resolve disputes amicably and efficiently. You hereby agree that before initiating arbitration proceedings against us, we will negotiate in good faith and try to resolve informally any claim or demand you might have. The negotiations can take place without limitation via emails, calls, video calls or physical meetings.
If you have any dispute against us, you agree that before taking any formal action, you will contact us at [email protected], and provide a brief, written description of the dispute and your contact details. We will use our best efforts to settle any dispute, claim, question, or disagreement directly through consultation between us.
Engaging in this informal dispute resolution is a condition precedent that must be fulfilled before commencing arbitration, and the Arbitrator shall dismiss any arbitration demand filed before the completion of an informal dispute resolution. Therefore, you agree that you will only be able to initiate arbitration proceedings if your dispute or claim is not amicably resolved within 45 days from the date you informed Gently about it. The only exception to this timeframe is if Gently informs you in writing prior to the expiration of the 45-day period that it is unable or unwilling to settle your claim or dispute, in which case you can initiate arbitration proceedings immediately.
Any applicable statute of limitations and/or any filing fee deadlines shall be paused while we engage in the informal dispute resolution process required by this paragraph.
18.2. Binding Arbitration Agreement
You and Gently agree to resolve any disputes, claims, or controversies arising out of or relating to these Terms, or your use of the Services, including the validity, enforceability, or scope of this arbitration agreement (collectively "Disputes") through binding arbitration, except to the extent that:
Any applicable law prohibits the exclusive use of arbitration for dispute resolution; or
Both parties agree in writing to resolve the Dispute in court.
For both of the above exceptions, the governing law and jurisdiction in Section 19 will apply.
Agreement to Arbitrate. By using or accessing our Services, you agree to resolve any Disputes exclusively through final and binding arbitration. Nevertheless, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. This arbitration agreement is governed by the Federal Arbitration Act ("FAA"). This agreement to arbitrate is intended to be broadly interpreted.
Arbitration Rules. The arbitration will be administered by the:
American Arbitration Association (AAA) under its Consumer Arbitration Rules for US users, or
International Centre for Dispute Resolution (ICDR) under its International Arbitration Rules for non-US users.
The AAA and ICDR rules are available at www.adr.org, and for the purposes of this Section they are collectively referred to as the "applicable rules". Any rules or procedures governing or permitting class actions under the applicable rules are hereby excluded and are not enforceable.
Initiating Arbitration. To initiate arbitration, you must send us a notification requesting arbitration and describing the Dispute to [email protected]. For Gently to initiate arbitration, we must send you a notification requesting arbitration and describing the Dispute to the email address you used to subscribe to our Services or in any prior communication with us. The arbitration will be conducted by a single arbitrator selected in accordance with the applicable rules.
Arbitration Procedure and Location. The arbitration will be conducted by a single arbitrator selected in accordance with the applicable rules. If the parties are unable to agree upon an arbitrator within 15 days of delivery of the notification requesting arbitration, then the appointment of the arbitrator will be done in accordance with the AAA's rules (for US users) or the ICDR's rules (for non-US users).
If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Gently submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the applicable rules. Subject to the applicable rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
For US users, the arbitrator will apply the substantive law of the state of Delaware; and for non-US users the substantive law of your country of residence, without regard to its conflict of laws principles. For US users, the arbitration will be conducted in the county where you reside, unless you and Gently agree otherwise. For non-US users, the arbitration will be conducted in a location reasonably convenient to both parties, unless you and Gently agree otherwise. In the event the parties cannot agree on the location of the arbitration, the selected arbitrator shall have authority to decide the place where the arbitration shall be conducted.
Arbitration Fees. The payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules (for US users) or the ICDR's rules (for non-US users).
Authority of Arbitrator and Award. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the applicable rules, and these Terms; provided however that the arbitrator's awarded damages must be consistent with the terms of the "Limitation of liability" section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Gently, and judgment of the arbitration award may be entered in any court having jurisdiction thereof.
No Class Actions. You and Gently agree that each may bring claims against the other only in your or its individual capacity and NOT as a plaintiff or class member in any purported class or representative proceeding. Unless both you and Gently agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. Further, you acknowledge and agree that you and Gently are each waiving the right to a trial by jury.
Opt-Out. You may opt out of this arbitration agreement. If you do so, neither you nor Gently can force the other to arbitrate. To opt out, you must notify us in writing no later than 30 days from the date you first used any of our Services. Your notice must include your name, your Gently username (if any), the email address you used to set up your Gently account (if you have one), and a clear statement that you want to opt out of this arbitration agreement. You must send your opt-out notice to: [email protected]
Changes. Changes to this section will become effective on the 30th day after posting an updated version of the Terms in our website (see "Effective Date" above), and will apply prospectively only to any claims arising after the 30th day.
Enforceability. If the waiver of class actions set forth in this section is found to be illegal or unenforceable as to all or some parts of a Dispute, then those parts shall not be resolved through arbitration but will proceed in a court of competent jurisdiction, with the remaining parts proceeding in arbitration. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.
19.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
19.2. To the extent that any dispute relating to these Terms is not resolved through arbitration (if applicable), you and Gently agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any such dispute.
19.3. Nothing in these Terms shall deprive you of any mandatory protections afforded to consumers under the laws of your country of residence, if applicable.
Long story short: This section sets out final provisions about claims, enforceability, electronic communications, and other general points.
20.1. Time to make a claim. Any claim or legal action regarding your use of the Services must be brought within one year after the event giving rise to the claim.
20.2. Severability and enforceability. If any part of these Terms is found to be invalid or unenforceable by a competent authority, that part will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain in full effect.
20.3. No waiver. Failing to enforce any part of these Terms does not mean a waiver of that or any other provision.
20.4. Assignment. We may transfer our rights and obligations under these Terms to another party if needed. By using the Services, you agree to such transfers.
20.5. Electronic communications. All communications through the Services are considered electronic. By interacting with the Services or clicking buttons like "Submit," "Continue," or "I Agree," you give a legally binding electronic signature. Communications, notices, and documents delivered electronically have the same effect as written ones.
20.6. Force Majeure. We are not responsible for failing to meet obligations if caused by events outside our reasonable control (like technical failures, natural disasters, or other emergencies).
20.7. Legal guarantees. If you are in the UK or the EU, nothing in these Terms limits your statutory rights as a consumer under applicable laws.
20.8. Survival after termination. Provisions that by nature should survive termination—such as ownership, disclaimers, and liability limitations—remain in effect after you stop using the Services.
20.9. Translations. Any translation of these Terms is for convenience only. If there is a conflict, the English version governs and is legally binding.
Long story short: If you believe that any content in the Services infringes your copyright, here's how to request its removal.
To submit a copyright claim, please contact us at [email protected] and provide:
Identification of the copyrighted work you believe is infringed (including a description, and if possible, a URL, copy, or location of the authorized version).
Identification of the material you believe infringes your copyright and where it is located in the Services (URL or other information to help us locate it).
Your full name, address, and email address.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
A statement confirming that the information you provided is accurate and that "under penalty of perjury," you are the copyright owner or authorized to act on the owner's behalf.
Your signature or its electronic equivalent.
We will review your request and take appropriate action in accordance with applicable copyright laws.
If you have any questions, comments, or feedback regarding the Services or these Terms, please contact us at [email protected]. We welcome your input and will respond as promptly as possible.