Cancellation & Refund Policy

Effective date: 10.11.2025

All payments for Gently are processed via Stripe. We do not store your payment information.

If you are not satisfied with your initial purchase, you may request a refund within 30 days of the purchase date.
For renewal charges, refunds are available if you contact us within 3 days after the renewal charge.
To request a cancellation or a refund, please email [email protected] and we will assist you.
Deleting the App or your local data does not automatically cancel your subscription.
Refunds are issued to the original payment method and may take up to 14 days to appear, depending on your bank or payment provider.

You may cancel your subscription at any time.
After cancellation, you will continue to have access to paid features until the end of your current billing period.
Cancelling a subscription does not automatically result in a refund, except as described in this Policy.
You can manage or cancel your subscription at any time via our cancellation page at

https://gently.life/cancel-subscription, or by contacting [email protected].

From time to time, Gently may offer discounted subscription plans with a minimum commitment period.
Commitment plans cannot be cancelled before the end of the commitment period, except:
- Where required by applicable law.
- If you contact [email protected] within 7 days of purchase, in which case you will only be charged for the first billing period and any future charges will be cancelled.
Refund requests that do not meet these conditions may be declined.

If you reside in a jurisdiction that provides a statutory cooling-off period (for example, certain U.S. states such as California or Connecticut), you may be entitled to cancel your purchase for a full refund within the legally required timeframe.
Requests must be sent to [email protected] before the end of the applicable cooling-off period.